Refund Policy

1. Scope

This policy covers all Premium subscriptions (Pro Monthly, Pro Yearly, Lifetime) sold under the Klipza brand operated by AowSoftware. Free accounts are not subject to refunds since there is no payment.

2. 14-Day Right of Withdrawal

Under EU Consumer Rights Directive 2011/83/EU and similar consumer protection laws, you have a 14-day right of withdrawal on digital service purchases. Klipza interprets this broadly: you may request a refund within 14 days even if you have started using the service.

3. Refund Amount

• Full refund: The entire amount you paid is refunded to the same card or bank account you used for payment.
• Taxes: VAT/Sales tax amounts are included in the refunded total.
• Processing time: Once approved, refunds typically take 3-10 business days to appear in your account, depending on your card issuer and country.
• Currency: If you paid in USD/EUR you may see minor exchange rate differences when the refund appears in your local currency. This is set by your bank; Klipza cannot be held responsible.

4. How to Request a Refund

You have 3 ways to request a refund:

1. Self-service (recommended): Log into your account and go to Account > Subscriptionand click "Cancel subscription". The system automatically initiates a refund if you are within the 14-day window.
2. Email: Send an email to hello@klipza.com with:
   • Your account email (the one used at checkout)
   • Order date or Paddle order number (from your receipt email)
   • Reason for refund (optional)
3. Via Paddle: You can request a refund directly from your Paddle receipt email by clicking the "Need help?" link.

5. After the 14-Day Window

After the 14-day refund window:

• Monthly subscription: Cancellation stops the next renewal. You keep access until the end of the current period. No refund is issued for remaining days.
• Yearly subscription: You may request a pro-rated refundfor the remaining period via email. Decisions are made on a case-by-case basis.
• Lifetime: After 14 days, additional refunds are not granted; however, exceptional cases (e.g. permanent service shutdown) are reviewed individually.

6. Cases Where Refund May Be Denied

Refund requests may be denied in the following cases:

• The 14-day window has passed (excluding pro-rated yearly/lifetime refunds);
• The account has been closed due to a breach of Terms of Service (fraud, abuse, etc.);
• Suspected abuse of repeated refunds on the same card/account;
• Payment was already reversed via a chargeback initiated with the card issuer — in this case the account may also be suspended.

7. Paddle's Role

Klipza Premium payments are processed by Paddle.com acting as the Merchant of Record. As a result:

• Your card statement may show "PADDLE.NET" or "Klipza by Paddle".
• Refunds are technically issued through Paddle's infrastructure.
• Paddle's refund policy also applies; Klipza grants broader rights than Paddle's default.

8. Post-Refund Access

Once a refund is approved, Premium features are deactivated either immediately or at the end of the period (depending on the case). Your account record is not deleted — you simply return to the Free plan. To fully delete your account, send a request from the same email (GDPR/local data protection compliant).

9. Consumer Rights

This policy does not limit any of your rights under applicable consumer protection laws. You always retain the right to file a complaint with the relevant consumer protection authority in your jurisdiction.

10. Contact

For refunds or any other question: hello@klipza.com

All email requests are answered within 48 hours (excluding weekends).